+92 0326-BOX BOX 1 (2692691) | info@BlueOceanXpress.com

FAQ's

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FAQ's

Frequently Asked Questions

What is Blue Ocean Xpress?
Welcome to Blue Ocean Xpress, your trusted partner in global logistics and transportation. Specializing in import, export, and cross-border services, we are committed to delivering efficient and reliable shipping solutions tailored to meet the needs of businesses worldwide. With strategic partners in China, Hong Kong, the USA, and other key locations around the globe, Blue Ocean Xpress leverages a robust network to ensure seamless and cost-effective logistics management.
Our headquarters is located in Karachi, Pakistan, but we operate globally with a network of our strategic partners and facilities around the world.
Blue Ocean Xpress offers a comprehensive range of logistics and transportation services designed to meet the diverse needs of businesses worldwide.
Our key services include:
  • Import Services: Efficient and reliable import solutions to bring goods from global markets to your doorstep.
  • Export Services: Streamlined export processes to ensure your products reach international destinations safely and on time.
  • Cross-Border Services: Specialized cross-border logistics to facilitate smooth and hassle-free transportation between countries.
  • Supply Chain Management: End-to-end supply chain solutions to optimize your logistics operations and enhance efficiency especially in e-commerce.

Shipping and Transportation

You can request a quote by visiting
  • Website: www.BlueOceanXpress.com
  • Email at: info@BlueOceanXpress.com
  • WhatsApp: +92 0326-BOX BOX 1 (2692691)
  • Filling out the quote request form or by contacting our customer service team directly at CareCrew@BlueOceanXpress.com
We can transport a wide variety of goods, including but not limited to consumer goods, Garments and industrial equipment. If you have specific requirements, please contact us to discuss your needs.
You can track your shipment by entering your tracking number on our website's (www.BlueOceanXpress.com) tracking page. Alternatively, you can contact our customer service team for assistance.

Account and Billing

To create an account, visit our website and click on the "Account Opening" button. Submit required information, our customer service team will contact you.
We accept various payment methods including credit cards, bank transfers, and online payment systems.
Invoices are sent via email to the registered email address on your account. You can also access and download invoices by logging into customer Portal “My BOX”.

Customer Support

You can reach our customer support team by WhatsApp at 0326-2692691, by email at CareCrew@BlueOceanXpress.com, or through the live chat feature on our website. Our support team is available 24/7.
If you have any issues or complaints, please contact our customer service team immediately. We are committed to resolving any problems as quickly as possible to ensure your satisfaction.

Policies and Procedures

In the event of damaged or lost goods, please contact our claims department within 3 Days of receiving your shipment. We will investigate the issue and work with you to resolve it in accordance with our policies and applicable regulations.
We use advanced security measures and technology to protect your shipments, including secure warehousing, and strict handling procedures. Our team is trained to follow best practices in logistics and transportation security.
Our terms and conditions can be found at the time of Account Opening "Terms and Conditions" section. If you have any questions or need clarification, please contact our legal department.
Feel free to customize these questions and answers to better fit the specifics of your company's services and policies.

Karachi Office

SB-26/1, Ground floor, Mumtaz square, Block "K" North Nazimabad, Karachi.

+92 0326-BOX BOX 1 (2692691)

info@BlueOceanxpress.com

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